At Cozepod, we process and prepare your furniture orders quickly to ensure the fastest possible delivery. Please review our cancellation and modification guidelines below:
Order Modifications & Address Updates
If you need to change your shipping address or modify your order, you must contact our support team immediately. Once an order has been packed, assigned a tracking label, or handed over to our fulfillment carriers (such as FedEx or UPS), it cannot be modified or rerouted without incurring carrier interception fees.
Standard Order Cancellations
You may request to cancel your standard furniture order for a full refund only if the request is made before the order has entered the fulfillment/shipping phase (typically within 24 hours of purchase).
Cancellations While in Transit
Once an order has been shipped and is actively in transit with the carrier, it cannot be canceled. If you no longer wish to keep the items, you must allow the delivery to be completed, and then follow our standard Return Policy to return the items in good condition once received. Refusing delivery or attempting to cancel an in-transit shipment does not constitute a valid cancellation and will not automatically trigger a refund.
Made-to-Order or Special Handling Items
Certain custom configurations or bulk sectional setups cannot be canceled once production or warehouse staging has commenced.
