At CozePod, we’re committed to ensuring your complete satisfaction. We understand that sometimes a product might not entirely meet your needs. That’s why we offer a flexible return policy.
Return Period: You have 45 days from the date of delivery to decide if your CozePod purchase is perfect for you.
Condition: For a full refund, items must be returned in their good condition, including all packaging, parts, and accessories (with some exception). Products showing signs of use beyond what’s necessary for basic assembly and inspection may be subject to a restocking fee.
Return Shipping: To initiate a return, please contact us at info@cozepod.com. We will then send you a return shipping label (if you add the return protection at checkout) along with instructions on how and where to send your package. For return without return protection service, customer are responsible to send the product back to us. Please ensure that you request a return before sending your item; items returned without prior authorization will not be accepted.
Refunds: Refunds will be issued to the original method of payment within 5-7 business days upon receipt and inspection of the returned item. Please note that original shipping and handling charges are non-refundable.
If your item arrives damaged or defective, please contact our customer service team at info@cozepod.com immediately. We will work swiftly to resolve the issue and provide you with a replacement or refund.
Should you wish to exchange your item for a different model or color, we invite you to initiate a return for the original item under our return policy and subsequently place a new order for the item you prefer.
CozePod is proud to stand behind the quality of our products with a comprehensive three-year warranty, ensuring your peace of mind. This warranty is in effect from the date of delivery and is extended to the original purchaser only.
Coverage:
Exclusions:
Warranty Claim Process: If you experience any issues covered under warranty, please contact us at info@cozepod.com with a detailed description of the problem, proof of purchase, and photographs of the defect. Our customer service team will evaluate your claim and, if approved, provide a repair, replacement, or another suitable solution.
Assembly: Please follow the assembly instructions carefully. Damage caused by improper assembly is not covered under warranty.
Product Care: Proper care and maintenance of your CozePod products will ensure their longevity. Our products are designed for easy care and maintenance, but please refer to our care instructions for specific recommendations.
Our Customer Support team is here to assist you with any questions you may have regarding our return policy, warranty details, or anything else. Don’t hesitate to reach out at info@cozepod.com or visit our FAQ page for more information.
We look forward to serving you and ensuring that your CozePod experience is absolutely satisfying.
