Final Sale clearance items are brand new and identical to our standard stock products. However, to make room for incoming inventory, we’re offering these items at a significantly reduced price.

Yes, the pillows and cushions are included.

• For the Nouve 2 3-Seater Sofa: Your sofa will arrive carefully packaged in 1 box.
• For the Nouve Sectional: Your sofa will be shipped in 2 boxes.

This packaging ensures that each part of your sofa is well-protected during transit and simplifies the handling process for you upon delivery and during assembly. Should you have any questions about the packaging or need assistance with assembly, don't hesitate to reach out to us.

Your item(s) will be securely packaged and shipped directly to you. As soon as your box(es) are dispatched, we will send you a tracking number via email. If you've also provided a phone number at checkout, you'll receive tracking updates via SMS. This ensures you can monitor your delivery every step of the way for peace of mind.

No, our sofas are not designed with removable covers due to the potential difficulties customers may encounter when trying to take out and put back the cover. The original design included removable covers, but we revamped it to enhance user experience and address these challenges. Instead, we focus on providing easy-to-clean surfaces that ensure ease of maintenance and durability. While the covers are not removable, we offer a variety of color options to keep your sofa looking fresh and matching your room's changing theme.

The wrinkles on your sofa are a result of compression during packaging. While most of the wrinkles will naturally smooth out within 48 hours, you can expedite the process by using a fabric steamer.

Unfortunately, the sofa cannot be deflated by the user after it has been expanded. We use a special machine at our factory to compress the sofa.

CozePod is committed to providing you with not only exceptional furniture but also peace of mind. We proudly offer a comprehensive three-year warranty on all our products. This warranty is effective from the date of delivery and is available to the original purchaser only, ensuring that your investment is protected for years to come.

For detailed information about what's covered under our warranty and any exclusions, please read more here.

At CozePod, your satisfaction is our top priority. We understand that sometimes a product may not fully meet your expectations. To accommodate this, we offer a flexible return policy. Except Final Sale / Clearance products.

Return Period: You have 45 days from the date of delivery to decide whether your CozePod purchase is right for you.

For more detailed information about our return process, including how to initiate a return, please read more here.

Yes, there are certain conditions under which a return may not be accepted. Returns will not be accepted if the product is damaged by the customer. This includes, but is not limited to, scratches, tears, stains, drilling, or any modifications that alter the original state of the product. To ensure a smooth return process, we may require photos to confirm the condition of your product before proceeding with the return.